Outlet Activation

I scheduled my activation for May 27th - which it wasn't. I think when I called the next day they said the service was active but the outlet was not - and I would need to get a tech on site to do it.  I contacted our property and they also said the same thing. I'm not sure if the outlet can be activated remotely but I tried the two existing ones in the apartment and my gateway still flashes orange. 

The power, coax, and (ethernet?/yellow) cable are all plugged in currently. 

Thank you for confirming. If you could send our team a direct message with your full name and full address, our team can check to see how we can assist with getting your services activated. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it