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Outgoing packet loss with no help from any technician; cancelling service if this is not fixed by end of this month. Please help me!!!!!
be-308-arsc1.needham.ma.boston.comcast.net loses 95% of the traffic sent to it
be-1005-pe11.onesummer.ma.ibone.comcast.net loses 67% of the traffic sent to it
These nodes in your network are failing. They need to be serviced. These failures are leading to slow connectivity and issues watching video and online gaming. What can you to do help me because this has been an ongoing issue for 2 weeks for me and after 2 technician visits this issue remains. I am very close to cancelling my service and getting Verizon Fiber! Please help. My issues started when I had a power outage and now I am having constant packet loss outgoing. I can barely use my computer. The junction box outside my house is locked in and the technician couldnt access and no one is coming to fix it. I am disappointed that Xfinity is not listening to the customers concerns and when I try to work on the issue with customer service mid troubleshooting they offer me a phone plan for my cell. Why on earth would I want to invest more money on xfinity if they cannot even fix my simple home internet packet loss.
XfinityPaula
Official Employee
•
2.1K Messages
2 years ago
Hello @Gardyan, Thank you for reaching out to us on our Xfinity Forums. I am terribly sorry to hear of the ongoing connection issues you have been experiencing even after our technicians have been out! Have a reliable, stable network at home is crucial! I was recently impacted, and my home services were out for almost a week. Sometimes you don't realize how vital the internet has become until there's an issue with it, or it's out. You are in the right place for help!
With two appointments being completed and the trouble ongoing, we will have to set up another appointment. With three valid appointments attempted we are able to contact our local teams directly. Let's keep the momentum to have your services repaired and get another appointment set up.
Please send us a direct message with your name and service address. From there I will verify the account and book a new appointment, and we can escalate from there as needed.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
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