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user_n70eaf
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Thursday, March 6th, 2025 9:34 PM

Outdoor tower protecting underground cable damaged by snowplow and needs to be replaced

Outdoor tower protecting underground cable damaged by snowplow and needs to be replaced 

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2 days ago

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XfinityJohnG

Official Employee

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1.5K Messages

2 days ago

Thank you for reaching out to us here @user_n70eaf, and for bringing that damage to our attention. I will be happy to get that issue reported from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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user_n70eaf

2 Messages

When I click on the link you sent ending in direct-messaging I don't see any pencil and paper icon or any place to send a new message

is there an easier way to do this?  From reading the forum I'm not the only one with this problem

I've been stuck in an online support loop on the phone for hours and am very frustrated!  A repair person needs to be sent to fix this outside tower issue and I'm not writing my address in this public forum

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2 days ago

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XfinityJohnG

Official Employee

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1.5K Messages

That is very odd @user_n70eaf. If you use the https://forums.xfinity.com/direct-messaging link does that allow the direct message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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