Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_iq0d9z
1st Topic
1st Like

4 Messages

Monday, September 30th, 2024 5:36 PM

Outdoor junction box needed to protect cable connection point from weather

Hello,

I started new service and needed a line run from the street to the house. My concern is that the connection point for the street to the house isn’t covered up at all and with the starting to turn, how will the cold and rain affect the service. 

How can I get someone to install an outdoor junction box since the tech didn’t have one. Any help is appreciated. 

thanks. 

Question

 • 

Updated 

19 days ago

22

1

Was this helpful?

user_yxqcxw

1 Message

19 days ago

Good luck.

I lost the cover to the junction box more than 20 years ago in a hurricane. I called many times and showed multiple techs to broken box. I finally got it replaced today!

2

user_iq0d9z

4 Messages

Thanks, fingers crossed. I’ve already been through the wringer just trying to sign up for service. I’m hoping getting the box won’t be as difficult. 

Like

Reply

19 days ago

0

XfinityJohnG

Official Employee

 • 

1.2K Messages

Thank you for reaching out to us here @user_iq0d9z. I will be happy to look into that request from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

forum icon

New to the Community?

Start Here