U

Visitor

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1 Message

Wednesday, May 21st, 2025 8:08 PM

Outdoor casing on cable box is broken

The outdoor cable box is broken and won't stay closed, protecting the wires from the elements. Will Xfinity replace the casing (really, just the cover)?

Official Employee

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1.6K Messages

1 day ago

Hello user_gzyiu8 thank you so much for taking the time to reach us here on our Xfinity Forums, and for letting us know about this uncovered pedestal! We'd love to assist in having this repaired. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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