Visitor
•
1 Message
Outdoor cable tap cover replacement
Requesting replacement of our cable tap cover, located by the street, which has been broken/damaged.
Visitor
•
1 Message
Requesting replacement of our cable tap cover, located by the street, which has been broken/damaged.
XfinityEricB
Official Employee
•
2.1K Messages
2 years ago
Hello @user_124d4f, and thanks for reaching out to us for help with getting the cable cover fixed outside your home. I would be more than happy to get in a request to get that fixed for you as soon as possible.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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