Visitor
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1 Message
Outdoor cable line burned
A fire broke out next to house and burned the cable line outside the house. Need to get repaired ASAP please.
Visitor
•
1 Message
A fire broke out next to house and burned the cable line outside the house. Need to get repaired ASAP please.
XfinityMarshante
Official Employee
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916 Messages
2 hours ago
Hello @user_o5nowp, thank you for taking the time to leave a post. Sorry to hear about the fire near your home that must have been incredibly stressful. I’m glad you’re safe, and we’ll make sure the damaged cable line gets taken care of as quickly as possible.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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