Outdoor cable is broken due to storm, internet spotty, need technician to come fix it

Hello, @user_othws9! Thank you for taking the time to visit our Xfinity Community Forum, and for creating a post with your outside line and service concerns. That is definitely something we'd like to address for you, and I'm more than happy to help :) You've come to the right place! While we do typically recommend using the Xfinity Assistant to report exterior cable issues, our Digital Care Team can take a closer look for you today. We're awesome to work with because we'll do everything in our power to get your service issues and that outside line addressed as quickly as possible. Could you please send our team a direct message? As a reminder, sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. That means you've done the right thing by starting here, with a public post :)

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!