U

Visitor

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1 Message

Monday, April 21st, 2025 6:47 PM

Outdoor cable equipment box is sinking

The cable/Internet box in my front yard is sinking into the ground. How do I get that repaired?

Official Employee

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40 Messages

3 days ago

Good afternoon user_m49f2f! Welcome to our Xfinity Forums community. We do appreciate you taking the time to let us know about the pedestal in the front yard. I would be more than happy to work with you to ensure we get this taken care of. In order for me to assist further I will see some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.

 

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