Visitor
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1 Message
Outdoor cable box crumbling
Hello I have a light green Comcast telecommunications outdoor cable box on my property that’s crumbling. Who can I contact to have it replaced? There’s cables hanging out. Thank you!
Visitor
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1 Message
Hello I have a light green Comcast telecommunications outdoor cable box on my property that’s crumbling. Who can I contact to have it replaced? There’s cables hanging out. Thank you!
XfinityAlyssaA
Official Employee
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2.2K Messages
2 years ago
Good evening @user_e87696 and thank you for reaching out on our Community Forums regarding your crumbling cable box. You've reached the right team to help! We'd be happy to get a ticket submitted over to the appropriate team to take care of. To get the ticket submitted though, we do need to collect a few pieces of private information.
Can you please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to working with you!
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