Outbound sales harassment & alarming security issue – Account review needed

Hi everyone,

I am writing to get some help from the Digital Care team regarding a terrible experience I just had with customer support, as well as an ongoing security issue with my account.

I am regularly targeted by scammers spoofing Xfinity's name. Just tonight, I received a highly inappropriate sales call at 7:00 PM on a Saturday from a spoofed number trying to aggressively sell me mobile service—which I already have with you. This weekend harassment is entirely out of hand; these late calls and notifications are coming in at night while my kids are sleeping, and they are waking my kids up.

Furthermore, I have been repeatedly targeted by fraudulent push notifications and phishing emails trying to gain access to my Xfinity account. When I called Xfinity support to report this, the phone agent told me it is completely impossible for an outsider to hack into your system to trigger those notifications.

That excuse actually makes the situation much worse. If your system is truly completely impenetrable to outsiders, then the only logical explanation left is that someone inside your company is sending me these unauthorized notifications and emails to access my account.

To make matters worse, when I voiced my frustration about being harassed on a Saturday evening for a service I already pay for, the agent offered zero help and instead tried to force a service disconnection on me.

Between the internal security concerns, waking up my children on the weekend, and the awful customer service, I am incredibly frustrated. I would appreciate it if an official representative could send me a private message so we can look into these security breaches and apply a courtesy credit to my bill for this massive inconvenience.

Thank you.