Visitor
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1 Message
Outages/billing/terrible customer service
I have had nothing but trouble trying to get an update on at least an eta on when service will be restored. When I finally got connected to a chat representative he completely stop responding when I asked about the outages and billing, and I’m sure you can understand how irritating that is!
so I would like to ask again…. Is there anyway I can get an eta when my service will be restored and is my bill getting prorated for the amount of time I am without service?
XfinityShawn
Official Employee
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1.3K Messages
2 years ago
@user_b7c9d1 You reached out to the right team to help you with your service interruptions, and billing concerns. I do show you sent us direct message, and we will reply to you there.
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Expert
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31.3K Messages
2 years ago
@user_b7c9d1
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