Hi there, @user_614x37 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your service has been interrupted 5 times in the past 2 weeks. I can most definitely look into this deeper for you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
This is getting ridiculous xfinity! This is second weekend in a row my service has been disrupted !!! FIX the problem, clearly just putting a bandaid repair on it aint working! We pay good money for our services yet they are unpredictable anymore, might be time to look for a better internet provider!!!
Hello user_ro88v7, thank you for your post. I would be happy to have a look and assist you.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: How to Send Us a Direct Message: To send us a direct message: 1. Click "Sign In" (If necessary) 2. Click the "Direct Messaging" Icon. 3. Click the "Start New Conversation" (pencil and paper) icon. 4. In the “To:” line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
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XfinityRichard
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3.6K Messages
4 months ago
Hi there, @user_614x37 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your service has been interrupted 5 times in the past 2 weeks. I can most definitely look into this deeper for you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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