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user_gfvxkd
1st Topic

Visitor

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2 Messages

Sunday, July 6th, 2025 2:54 AM

Outages

This is the 6th time in 3 days there is internet outage. This is ridiculous!! Please let me know how do I cancel my xfinity connection because am not paying $125/ month for this. How do I begin the cancellation? How do you get to talk to a human on customer service?

Question

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Updated 

2 days ago

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XfinityAmandaB

Official Employee

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2.4K Messages

2 days ago

 

user_gfvxkd I am sorry to hear you are wanting to disconnect but that is something we can help set up. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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