Outages

Yes it does show there is an outage in the area. That’s why I was inquiring how many days are they expecting to be working on whatever issue they are having. They started Friday, and again today. 

@user_387111 Thank you for checking that page. Our technicians update the status page at the same time they send updates to us, so that is the most detailed information we have access to. I'm happy to keep an eye on your account and follow up once the work is complete so we can talk about how your service is doing. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

Thank you!  Message has been sent. 

Thanks again for spending some time working with our team. We were able to review the area issues and look for a new offer to help cut some cost from the bill as well. If you ever have questions in the future, please feel free to create a new post.