Outages

I am getting official acknowledgment with my outages.  After everything comes back in a few minutes I check the status and I get "you're online but may be affected by a nearby outage".  This has been happening just about every day for about a week or so.  It also says 'we've detected a network performance issue in your area......'  So is this routine maintenance and it's affecting service or is there a new issue every day that requires repairs?

Our cell coverage here is non-existent and I rely on internet service for everything (i use wifi calling).  Unplanned service interruptions every day impacts my work.

What's the problem??

@rpf75 We can check your area as well, the local teams could be working on enhancing the local area for faster internet speeds. Please send us a direct message. 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@EG​  Yes I get notified, generally says there’s a POWER OUTAGE in my area, which is not correct.  Only thing out is my Xfinity internet.  I have to switch to cellular to be able to use my cell phone.

@Chloe3222

When you check t the Xfinity app, does  the app show there is currenlty a servie Interruption in the area?

Generally when the app lists there is a power outage in the area those are generally areas that have been impacted by severe weather so even though you may have power,  our notes and plants could still be impacted the area not have power currently.

Are you in an area that has been recently been impacted by severe weather?

@XfinityMartyR​ 

signed in, can’t find Direct Message or any other way of communicating directly.  Seems system makes it difficult so we just give up and put up.  Meanwhile outages continue.  I’m located in metro area, shouldn’t be prone to daily outages.

We do apologize for any inconvenience;. You can track the status of the issue via our amazing Xfinity app https://www.xfinity.com/apps

We never expect you to pay for services you cannot use due service interruption therefore we have a self-service link that you can obtain a credit for the downtime once the service is back up and running just visits xfinity.com/support/status and clicks the link, Check eligibility in the Tips in case of an outage section at the bottom of the page.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

Hello Chloe3222. If somewhere in your area, still does not have power, it will cause our infrastructure to not have power.