1 Message
OUTAGES
I have at least an outage 3 or 4 times a week, and sometimes my internet just stops working even when there is no outage. It's honestly getting on my nerves. Yall say if there's an outage we should look up xfinity Hotspots and rely on that connection. How come that will have connection but us paying customers don't. I'm so sick of xfinity its unreal. One of these days yall will be without any customers. I have to rely on my phone Hotspot. And no my phone is not with xfinity I would hate to see the service with that. I can barely afford my bills as it is but I always make sure yall get paid. I'm sick of it. Yall are very close to losing a reliable customer.
CC_Tony
Retired Employee
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1.4K Messages
11 months ago
@user_oi8lmh I am sorry to hear that you are constantly having issues with your internet. That is not the experience we want you to have. Depending on where the issue is in the network when it goes down, a neighbor or close-by business might have an Xfinity Hotspot that you can connect too. Unfortunately, any Xfinity WiFi (whether a personal account or hotspot) will not have connectivity if it is affected by the service interruption.
I would love the opportunity to look over your account history to see if we can pinpoint what is going on in your area. Can you send a DM to "Xfinity Support" with your name and address, please?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_hi4xj5
1 Message
11 months ago
Having a similar issue. For the past week or so, my wifi has dropped several times. It shows that I’m connected but have not been able to load any sites. I’ve tried resetting my modem to no avail. I experience this on both my phone and laptop so I know it’s not a device issue. I’m currently using my phone data (not through Xfinity) to post.
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