outages

I live in North Fort Myers, FL (33917) and the reliability of my catv and internet wifi systems services is terrible in my opinion. I seemingly experience three to four outages every month (including "scheduled maintenance") and these are not short in duration but typically multiple hours. Yesterday 's outage did not end until near midnight and appeared to be for almost 12 hours although I was not home when it started to absolutely verify length of time. The most consistent reason is "maintenence" or farsical "scheduled maintenance"  but I am skepitcal since that is used all too often and seems to be just  a deflection just like the error message on the TV screen that says "make sure your connections are tight".   Unfortunately there are no meaningful consequences or financial incentives to Xfinity/Comcast especially from a single subscriber who has limited leverage other than dropping the service. The fact that Xfinity/Comcast does numerous surveys to gauge customer satisfaction and ignores the basics like service reliability is beyond me except such methodology improves profitability.  Accordingly, I believe a financial penalty makes sense such as $25.00 credit against monthly bill for outages over on hour but less than two and $50.00 credit for outage over 2 hours (outages for any reason including maintenance with utility power outages or weather related events excluded).  Overall, my perception is Comcast/Xfinity just doesn't care about this issue although the company has the finacial resources to perform much better.  My topic and description of such is not a surprise to unfortunately many subscribers no doubt.