I am in New Haven, CT. What is going on with the many outages?! I’ve been a customer since 2009, and have platinum status. I pay for 1g+ internet, and in the last few days, I very seldom have internet! All day yesterday and today, I am forced to use a neighbor’s Frontier internet/account. I’m writing this using their Frontier internet! Why am I paying Xfinity to use someone else’s internet? When will Xfinity actually tell us what’s going on? If it continues I will go with Frontier since it provides me with internet! FIX THIS OR GIVE ME A CREDIT FOR SERVICES UNRENDERED! I want an explanation of what the problem is!
Update: I scheduled a callback for 1:30pm and guess what…NO CALLBACK! Surprise, surprise. They want to be paid for their service, but common courtesy is NOT a part of Xfinity. Very poor service.