New Poster
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6 Messages
Outages
I am in New Haven, CT. What is going on with the many outages?! I’ve been a customer since 2009, and have platinum status. I pay for 1g+ internet, and in the last few days, I very seldom have internet! All day yesterday and today, I am forced to use a neighbor’s Frontier internet/account. I’m writing this using their Frontier internet! Why am I paying Xfinity to use someone else’s internet? When will Xfinity actually tell us what’s going on? If it continues I will go with Frontier since it provides me with internet! FIX THIS OR GIVE ME A CREDIT FOR SERVICES UNRENDERED! I want an explanation of what the problem is!
Update: I scheduled a callback for 1:30pm and guess what…NO CALLBACK! Surprise, surprise. They want to be paid for their service, but common courtesy is NOT a part of Xfinity. Very poor service.
Accepted Solution
EG
Expert
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97.6K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Accepted Solution
XfinityCassandra
Official Employee
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376 Messages
14 days ago
Hi @Dee_F, thank you for visiting us on the Xfinity Forums for assistance with these service issues. I'd be upset as well with seeing this happen! Our team would be happy to help with checking into this further. Can you please send us a direct message with your first and last name and the account address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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