outages

please tell me what credit was given? is it for a late fee or a wrong charges. there was no breakdown on the 40.00 that was mentioned with the reply? there are multiple outages last april to may. kindly tell me how to address this? also, july and august has several outages during 2.am. if this account is on auto pay and these are not brought to your attention, you just keep on taking the full amount each month? that's a rip off? and it become so hard to relay because the people at the kiosk has no way of seeing? you have no 800 number to call? comcast, like i said is milking this covid 19 for not having a line to call and address things with a live agent who has the capacity to make adjustments just like before this covid 19? please look at my history? i also want to know how to get HBO max? and how much will be the difference from my current package? please help.