Outages west of Nashville TN

Lyles area outages since 1 25 nothing has changed in outage map still the exact number of outages . Unacceptable! No update but wow I was offered a 6 dollar credit for outage .

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user_wuz63z

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5 Messages

13 hours ago

1.25 outage no updates work from home . I will also be looking into a different carrier

Note: This comment was created from a merged conversation originally titled Outage

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Hello @user_wuz63z I understand the importance of a stable internet, especially when you are working from home. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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4 days ago

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user_wuz63z

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5 Messages

Sent name and address for review .

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4 days ago

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XfinityJustinC

Official Employee

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2K Messages

@user_wuz63z thank you for sending the direct message, I was able to locate that and will follow up with you there to continue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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XfinitySara

Official Employee

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2.3K Messages

12 hours ago

Hey there, @user_wuz63z! We're hopeful things are now resolved after our team was able to confirm work being completed in your area, and at your particular location. We sent a DM to confirm, but please feel free to reply here for the sake of the community. I just want to make sure every question and concern is addressed! Thank you so much for your time on this, and for giving us the opportunity to assist :)

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Customer Service

user_wuz63z

Outages west of Nashville TN

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XfinityDuron

user_wuz63z

XfinityJustinC

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