Visitor
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1 Message
Outages in my area
How long will it be for the services to get back up yall did work outside my house yesterday was digging in the ground den left without fixing everyone’s outages and it’s been over 24 hours and it still hasn’t been resolved this is insane I work from home and I can’t get anything done Xfinity mobile not even popping up in my area
XfinityJustinC
Official Employee
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2K Messages
13 hours ago
Hello, @user_9ne31f thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand where you're coming from with looking to get an update on service restoration time frames. I did want to help get the proper expectations set up that restoration information I have access to would be the same information that can be found from a mobile device on your end either at our status center: https://www.xfinity.com/support/status or Xfinity App.
- Have you checked to see if there is an estimated time at either of those spots?
Depending on the severity of the work needing to be done, there may not be an ETA to provide. When that is the case, I've seen there is typically a message of "being restored as soon as possible".
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