user_f85ufo, Hi there! Thanks for taking the time out of your Wednesday to reach out. I never like interruptions, so I can understand the inconvenience that this has caused. I am sorry to learn about this experience. Thanks for bringing this to our attention. Please feel free to also check out this great link to our service interruption map here. You can also report service issues right at that link. What I can do is check on this for you on my end as well. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
EG
Expert
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116.1K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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3K Messages
6 hours ago
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