Outages in my Area

Hello,

I am submitting a complaint to Xfinity about the number and length of outages in my area. In my estimation we have one major outage each season for at least 4 hours. We also intermittent outages that happen once weekly or about twice monthly for about 10-20 minutes. Consistency is very helpful especially when working from home. We have the opposite going on, which is consistent short term outages. This is a nuisance.

Thank you,

Joseph

Responses

EG

Expert

•

110K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

•

2K Messages

8 months ago

user_platypus Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the service issues you are going through and we would love to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_platypus

Outages in my Area

EG

XfinityBenjaminM

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