1 Message
Outages in area
Ok says outage in the are due to maintenance but neighbors across the street and the neighbors next door have full service I have no internet and no cable we both coming in on the same line. Tried calling but of course Xfinity bots won't let you speak to a real person to get answers zip code 49271
XfinityJoe
Official Employee
•
891 Messages
1 year ago
@user_lk9pss Hello, thanks for reaching out. I hope your day is going well. I would like to investigate the service trouble. I know that any service disruption can be frustrating.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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