1 Message
Outages Every Week
I’m in Houston and your service is terrible. There is an extended outage at least once a week. Why can’t you keep the service going? I have to beg for credits when I have an outage and the time [Edited: "Language"] connected to all of this is ridiculous considering how much you charge me. Ready to
XfinityLinda
Official Employee
•
1.3K Messages
3 months ago
Thanks for connecting with us here in our community, @user_maaphy. We are sorry to hear you are having trouble with your service in Houston. You have reached the right place for help troubleshooting your services. In order to assist, we would like to pull up the account, so we may review it and see what is happening. Please send us a Direct Message with your full name and complete service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
PaulChristy
New Poster
•
2 Messages
21 days ago
What can a person say? You're so automated now one never gets a real human who could possibly explain, if not fix. Every week I get to have my modem zapped for 10 minutes in order to view programming. It is so TIRESOME! And by the way, please stop mentioning your "rewards" program. When it began you sent out Bluetooth speakers--a nice little prize. Since then, nothing but junk or chances to win junk. It's very offensive....
0
0