Outages due to updates

It is completely unacceptable and represents the worst kind of customer service to have service shut down during the business/work day for equipment updates. I pay far too much for my services to not have Xfinity schedule these updates after hours, when fewer users—especially those who work from home—would be affected.

We were warned about the first day and told the work would start early in the morning. However, the work actually began at 9:30 am, and when it was not finished on time, service was only restored at 1:30 pm. We were told that Xfinity would notify us when service would be interrupted again, but the following day, service was taken down at 8:30 am with no notice and was not restored until 1:27 pm—another workday lost.

This is unacceptable given the amount I pay for this service.