SX

Visitor

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1 Message

Fri, Jun 18, 2021 7:46 PM

Outages at my location are not reported correctly.

Outages happen, I know this, and generally that's fine. However, whenever there is an outage to the northwest of me, I also have an outage. The problem is, it always says my location is just fine. Thus, when I try to report an outage, I get run through the same "diagnostics" that I've been dealing with for decades. The solution is always "send a technician, replace the  modem". This is a waste of my time, and your time and resources. I have seen on this forum that this has been a problem for others, and apparently it is repairable. 
That's all I am asking for, and I thank you in advance for any assistance you can provide.

Responses

EG

Expert

 • 

88K Messages

1 m ago

Concern moved here for greater exposure to actual Comcast employees. 

Official Employee

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139 Messages

1 m ago

Hi there @shannon-xxiv, I want to welcome you to the Xfinity Community Forums and appreciate you taking the time to reach out here! Since the pandemic I've been working from home myself, so I can understand what a frustration dealing with service interruptions in the area can have, but I definitely want to take a deeper look into the issues with you further and see what we can do to get this addressed. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 
 
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.

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