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user_niwlbx
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3 Messages

Tuesday, July 16th, 2024 1:54 PM

Closed

Outages again

Time to report @Xifinity to the FCC service wasn't even restore for 24 hours and out again. No ETA no explanation yet say due to weather. We have not had a drop of rain so that a lie. They're only saying that because  they don't want to credit customers account want to charge customers for services that they are not receiving. Shame on you!!!!

Question

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Updated 

10 months ago

70

2

MikeB39A

Problem Solver

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676 Messages

10 months ago

Most of the country is under severe heat warnings now. This hot, tropical weather can do that.

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user_niwlbx

3 Messages

If it's not the heat then then it's the rain then it's cold so are you saying we can only enjoy our services if the weather is perfect [Edited: "Language"] my neighbors that have att never lost any of their services. They are home now able to use internet and watch TV while I sit here and get billed to sit in time out because I have no tv no home phone no internet UNACCEPTABLE Att advised they're backed up now due to customer switching no appointments for 3 weeks but rest assured as soon as they catch up im out of here can't continue with unreliable service and my I point out the service was never really up to par before the hurricane hit continuous outages

(edited)

10 months ago

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XfinityEricB

Official Employee

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2.2K Messages

 

user_niwlbx We are working as fast and safely as possible to get services back up and running at full strength, and hopefully will be completed soon. You mentioned not getting any adjustments for the down time which is something we always want for our customers. Are you applying for the adjustments during any interruption through the Xfinity app to make sure you are not paying for time without service?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

0

user_niwlbx

3 Messages

Yes I am and keep getting a message saying I don't qualify for an adjustment yet I'm sitting here with no tv no phone no internet going on day 10

10 months ago

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XfinityEricB

Official Employee

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2.2K Messages

 

user_niwlbx Please remember that the request must come after the interuption is completed. While it's going on you will see the no qualification notice as its meant to be used once service is restored to know how much time to adjust for. If you do have issues once services are restored through, we are always happy to apply it manually for you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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EG

Expert

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110.3K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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