Visitor
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1 Message
Outage
I've been without tv/internet since 5am 9/14. Its is now 845pm and im directed to check an outage map. The map has nothing on it nor does it explain why there's an outage and an approximate time it will be back in service. The only answers I get when I call 0r check my app is there working on it. Unexceptable. My bill keeps going up as it is. What about a credit for an entire day or maybe longer?
EG
Expert
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121.3K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.7K Messages
7 days ago
Good morning, @user_nhng2m . I sincerely apologize for the inconvenience and frustration this interruption has caused. I completely understand your concerns, especially after being without TV and internet service since 5:00 AM and not receiving clear information about the interruption or an estimated restoration time. I'd be happy to look into both the service interruption and your request for a credit. Please send us a DM with your full name and complete service address, and I'll be glad to review the account details and see what information is available regarding the interruption and any applicable credits.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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