Visitor
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1 Message
Outage
My internet service with xfinity is out since 8/11/26 since severe storm. Electric power restored 8/23/26 but no internet. Called xfinity and AI no help and live agents only say their is an outage in my area abd do not say what work is currently being done nor do they state when internet will be back in service. We have been through plenty in this town already and now to go through this lack of communication to us as customers. When will it be restored I want to know.
EG
Expert
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120.3K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.5K Messages
4 hours ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your service interruption. I am sorry to hear that your service is still not restored. @user_061ybf, sometime when the electric power is restored to customers, doesn't mean that our nodes have their power restored as well. If the service is still not working, it is probably that our equipment have not had their electric power restored.
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