Visitor
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1 Message
Outage
I have had an outage since 07/01/26. Haven't been able to use Wi-Fi or phone line. I don't understand why it is taking so long. I can't get into contact with live agent because of the outage. I want updates but I only get "as soon as possible" as the answer. Also my bill is due tomorrow but I haven't had service for a week. I need help ASAP
XfinityGabriel
Official Employee
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3.4K Messages
18 days ago
Hi, user_85fr92
Thank you for bringing this to our attention, and I sincerely apologize for the extended interruption in your service. I completely understand how frustrating it is to be without your WiFi and phone service since 07/01/26, especially when you've had difficulty reaching a live agent and haven't received a more specific restoration timeframe.
We'd be happy to take a closer look at the interruption details and any available updates for your area. Regarding your bill, I understand your concern given the length of the interruption, and we can review the account with you once service is restored. As a friendly heads up reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines. I have your direct message currently so I will continue in assisting you from there.
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