Visitor
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2 Messages
Outage
I have been without Internet service for almost 24 hours and am only being told that they are “working on it”. I work from home
and this is a big issue for me. Can I get a better update other than it will be resolved “as soon as possible?” I called customer
service and couldn’t get through to a person.
EG
Expert
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119.1K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.5K Messages
3 hours ago
@user_w6l4t5 I'm sorry to hear you're without the use of your connection. I work from home as well and understand how important your connection is. Our apologies as we do not have exact timeframes of when technicians will have any area cleared. The app and website will all show its down and once the techs have resolved everything an update will come to show it's up and working.
I am happy to check on your services with you.
To do so, click on the chat icon located at the top right of this forum's page.
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