outage

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi there, @user_vhiz3u and thank you for reaching out. I can absolutely understand your frustration. Being without internet service for 5 days, receiving no restoration estimate, and seeing the next available technician appointment pushed out to 7/10 would be incredibly upsetting, especially when you've already spent time contacting multiple support channels without getting the answers you're looking for. I'd like to take a closer look at the service interruption and review the account details to see if there is any additional information available regarding the service interruption, technician appointment, or restoration efforts. Please send us a DM with your full first and last name and full service address, and I'll be happy to investigate this further for you. We truly appreciate your patience and the opportunity to help, and we'll do everything we can to provide more clarity on the situation. ❤️

To do so, click on the chat icon located at the top right of this forum's page.

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