Outage

Dear Xfinity Corporate Team,

I am writing because I am extremely disappointed with how my recent service outage has been handled.

I have been without internet since Saturday, and as someone who works from home full-time, this has had a major impact on both my job and my household. Almost everything in my home depends on Wi-Fi, including my security system, smart devices, TVs, and other electronics. Right now, many of those services are either not working or only partially functioning.

What frustrated me the most was calling customer service, waiting on hold for over 30 minutes just to speak with a supervisor, and then being told the earliest technician appointment was six days away. That is simply unacceptable.

I have been a loyal Xfinity customer for six years. I pay my bill on time every month, have never asked for special treatment or credits, and have stayed with Xfinity despite previous outages. The one time I truly need support, I’m told to wait nearly a week.

I’m asking Xfinity to do better. Please escalate my service issue, provide appropriate credit for the days I’ve been without service, and recognize the value of customers who have remained loyal for years.

I hope someone from your corporate team will review my situation and help make this right.

Sincerely,

William Chestnut