janbee01's profile

Frequent Visitor

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8 Messages

Monday, June 22nd, 2026 8:35 PM

Outage

No service. No customer device. Cannot call or chat 

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Official Employee

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2.8K Messages

7 days ago

I’m sorry to hear that you’re currently without service @janbee01 - I understand how frustrating that can be.

 

Have you had a chance to check our Status Center to see if there’s a known service interruption affecting your area? You can do so here: Check Service Status.

 

Frequent Visitor

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8 Messages

2 hours ago

It was the nationwide outage. It would have helped if Xfinity told us that. Kept saying no outage in my area. No phones or chats answered. 

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