Outage

Hello,

At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection.

I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house were not faulty, I directly connected both modems to the coax line running directly into the house. Both modems were still unable to establish a stable connection.

I think the heavy storms this week could have damaged the cable line running into my house. Would it be possible for a tech to inspect the lines for damage please?