Visitor
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2 Messages
Outage
I have tried the assistant, calling the 1800 number, requesting text alerts about our outage and all i get is an automated response, i want to speak to a LIVE person. When is this outage going to be resolved? I understand storm damage etc however xfinity you could provide a little more details for your customers.
Accepted Solution
XfinityAmira
Official Employee
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4.9K Messages
6 hours ago
Hi user_ro88v7! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. I absolutely understand the importance of having your service up and running, so we truly apologize for any inconvenience or frustration this has caused you. Please know that the information you have available on your end through the Xfinity App regarding the service interruption is the same information we have on our end.
I can confirm there is an ongoing unplanned service interruption reported in your area. Currently, there is no estimated end time, and we would have to allow the field techs time to restore the service in your area. We will also monitor the interruption on our end, and once we have any updates or new information to share, we will follow up with you here.
Thanks for your ongoing patience throughout this!
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EG
Expert
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118.4K Messages
2 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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