Visitor
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1 Message
Outage
Hello I am writing to get a refund for yesterday. Our Internet was out all day and all night and we had to go to several places to do homework. Our address is [Edited: "Personal Information"]. I am looking forward to hearing about my refund thank you. -Kathleen [Edited: "Personal Information"]
XfinityDena
Official Employee
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4.2K Messages
8 hours ago
Thank you for reaching out. I am sorry to hear you were without services. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291 once resolved to apply for a credit. @user_4nhkp7
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