Visitor
•
1 Message
Outage
I don’t understand how you all constantly have outages when there’s clear skies and a sunny day no wind no storms at all, I work from home this is unacceptable I’m about to switch to Verizon because this is getting ridiculous
XfinityKei
Official Employee
•
2.3K Messages
6 hours ago
@user_ad85oa You've come to the right place for help. I'm sorry to hear of the connection issues you're having with you service. I work from home as well and understand how important your connection is. I would like to troubleshoot and ask some questions to better understand what's going on to find a resolution for you.
When your connection goes down do you receive notifications from us about the service and downtime?
When was the last time you experienced a connection issue?
Wen did this start?
0
0