Visitor

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1 Message

Sunday, April 5th, 2026 11:46 PM

Outage

Intermittent outage for the last week. Not sure what is going on. Seems to be getting worse though it is the weekend and we may be noticing it more. Strange as we have never had problems. 

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Official Employee

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133 Messages

15 hours ago

@user_wxd6h3  Thanks for reaching out to us regarding your service interruption. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
 
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


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