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user_9mm3k2
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Wednesday, April 1st, 2026 11:41 PM

Outage

My internet has been completely down since earlier today, and I was informed that the earliest available technician appointment is not until Sunday, which is five days from now, and it's Easter Sunday. This delay is extremely concerning and not reasonable for a total loss of service.

 

This outage is significantly impacting my household. Reliable internet access is essential,  we can't work, our security system and cameras are out, our smoke detectors are all down, and waiting five days for a repair is unacceptable.

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2 days ago

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EG

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117.2K Messages

5 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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3.1K Messages

5 days ago

 

user_9mm3k2, Hi! Thanks for reaching out. I can definitely understand the inconvenience caused by a service interruption. Especially with a complete interruption that affects work, security, and safety systems. I understand why waiting several days, especially over a holiday, isn’t reasonable. You've reached the right place. We are a team of experts dedicated to helping with service concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address so I can take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle, Xfinity Support to send us a direct message.

 

 

 

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user_3fisst

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4 Messages

2 days ago

Same here. Except for the 5 day wait for a technician to come out. Its been atleast 7 hours now. Hoping they actually are putting in an honest effort to get this done soon today/Easter. 

Getting tired of xfinity's UNRELIABLE network now. Planning to take my cell and internet to some other provider (likely Att) within the next few days. 

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user_3fisst

Visitor

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4 Messages

...By the way, if you are an xfinity employee or AI generated response please do not respond to this message with your same old fake apology and useless information that we all know is of no genuine or imediate help for any of us. 

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2 days ago

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XfinityEricB

Official Employee

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3.2K Messages

 

user_3fisst Thanks for reaching out to us for assistance with getting a sooner appointment to repair your services. I would be happy to see if we have had anything sooner come up since your first appointment was scheduled for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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2 days ago

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