Outage

Hello @user_gxzm7z, thank you for taking the time to leave a post.  Sorry to hear that you experienced a service interruption on 3/12/26. I know how disruptive and frustrating that can be, especially when you’re working from home and relying on your connection to stay productive. At this time, we don’t have a process to provide formal written letters regarding service interruptions. However, the notifications sent by text message, as well as the updates shown in the Xfinity My Account app and on the Xfinity website during service interruptions, can be used as proof. Many customers take screenshots of these alerts for their records. Did you by chance get a screenshot from any of the provided options?