user_dfliep Hello, we sincerely apologize for the length of time you’ve been without service in Nashville. Ten days is far too long to be disconnected, and we understand how much this impacts your daily routine. We want to get this resolved for you as quickly as possible. To help us take immediate action and investigate the current status of the work in your specific area, please send us a Direct Message with the following details:
Your full name
Your complete service address
Once we have that information, our team will look into this right away to provide you with an update. We appreciate your patience and look forward to getting you back up and running.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityChristy
Official Employee
•
2.7K Messages
4 hours ago
Your full name
Your complete service address
Once we have that information, our team will look into this right away to provide you with an update. We appreciate your patience and look forward to getting you back up and running.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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