Visitor
•
1 Message
Outage
The cable that provides service to my home from the utility pole to the house is broken. Xfinity shows no service outages in my area. It is impossible to get the AI bot to understand that my service has been out since the ice storm.
XfinityNatalie
Official Employee
•
552 Messages
4 hours ago
Hey there, user_2iej8k! We appreciate you posting on our XFINITY Community forum regarding the damaged cable line encountered due to the recent storm. We can certainly check into your account to look into this further for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0