Visitor
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3 Messages
Outage
My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?
Visitor
•
3 Messages
My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?
EG
Expert
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115.5K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.1K Messages
3 hours ago
Hello @user_5tx5qf is your modem currently offline or online? We can check the status of your connection in the Xfinity app, or we can check the lights on the modem to confirm. Do you have an Xfinity leased modem?
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