Outage

My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?

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EG

Expert

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115.5K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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2.1K Messages

3 hours ago

Hello @user_5tx5qf is your modem currently offline or online? We can check the status of your connection in the Xfinity app, or we can check the lights on the modem to confirm. Do you have an Xfinity leased modem?

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user_5tx5qf

Visitor

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3 Messages

I have an arris s33v2 and went and purchased an arris s33v3 last night after speaking with someone who said my modem was bad. Neither are working. Tried to add the new modem through the app and xfinity could not see it, would not initialize. It still on and blinking green

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3 hours ago

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XfinityJosephA

Official Employee

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2.1K Messages

@user_5tx5qf it sounds like the modem is offline for a different reason. You may have the first available appointment but let me double-check. Send us a direct message when you have a chance.

You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

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2 hours ago

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Customer Service

user_5tx5qf

Outage

EG

XfinityJosephA

user_5tx5qf

XfinityJosephA

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