Visitor
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1 Message
Outage
I don't care that it's Christmas. Someon3 who is getting paid 6 figures needs to go to work and fix this outage. You had no problem taking my automatic payment today. My kids can't play their ganes they just got, we can't watch Christmas movies, and we are going to miss the Stranger Things finale we've been waiting forever for. This is completely unacceptable. Our whole day planned is ruined.
XfinityJoe
Official Employee
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1.1K Messages
14 hours ago
Happy holidays @user_8zqz7j We know that any service disruption can be frustrating. Our team would be happy to look into the service issue.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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