Outage

Hello, I’m reaching out because our internet went out yesterday around 4:00 PM MST. We were given an ETA of 7:00 PM, but that time came and went, and the status was changed to “as soon as possible.” It’s now approaching 24 hours with no service and no updates. My wife works from home and had to miss an entire day of work because of this outage. We’re really looking for some help or at least a clear update on what’s going on. Thank you.