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user_glnqer
1st Topic

Visitor

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2 Messages

Friday, October 31st, 2025

Outage

I have been dealing with an internet outage at my home for 14 hours now.  The app tells me that the outage is being worked on and will be fixed ASAP.  But, the map doesn’t seem to show an outage in my area.  I need wifi for work and just want more details!!!! 

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9 hours ago

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XfinityRaul

Official Employee

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2.3K Messages

9 hours ago

@user_glnqer Thank you for making us aware of this service interruption. I would be more than happy to review your account to see what's going on in the area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_glnqer

Visitor

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2 Messages

I have tried talking to your virtual assistant several times.  I need to talk to a real person with real empathy who can tell me what is really going on!

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9 hours ago

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XfinityAmira

Official Employee

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4.5K Messages

Our apologies user_glnqer, and I promise we're here to support you. As someone who also works from home, I definitely know the importance of having the service up and running. So we do apologize for any inconvenience or frustration this has caused you thus far. Following the direct message instructions will lead you to a private message with us so that we can further look into this interruption for you. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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9 hours ago

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